We offer a fast and affordable worldwide delivery service. If you have any questions, please contact our online client care team here.
All standard UK orders are dispatched using either DPD or Royal Mail Signed For delivery; both of which offer a tracked service and will require a signature.
You will be sent an email confirmation once your order has been dispatched with tracking information. We will be unable to redirect orders once items have been dispatched.
You must inform us within 2 days if the goods are lost or damaged in transit. If you do not do so we deem you to have accepted the goods. To do this please visit our Returns Centre here. We strongly advise you take good quality photographic evidence immediately if damage has occurred.
You agree that proof of delivery by our delivery company is sufficient evidence to establish that goods have been received.
STANDARD UK DELIVERY
Standard delivery orders for items which are in stock will mostly be delivered within 3-5 working days. However, we do aim to send all our orders out within 24hrs. For Highlands and Northern Ireland please allow 4-6 working days. During sale time, Christmas & Bank Holiday periods delivery may take longer. If your item is not in stock we will contact you to inform you of the delay and update you with an estimated delivery date as soon as we are able to do so. If an item is urgently required we suggest you select next day delivery option at checkout.
NEXT DAY UK DELIVERY
We offer a next working day delivery service on all orders placed before 2pm. Orders placed after 2pm will be counted as the following working day and processed accordingly. For example, next day orders placed after 2pm on a Monday will be delivered on Wednesday. Next day orders placed before 2pm on a Friday will be delivered on Monday. Wherever possible however we will try to dispatch that day if we are able to process your order in time. If you require Saturday delivery please select this at checkout as Our Next Day service does not include weekends.
SATURDAY UK DELIVERY
We offer a Saturday delivery service delivery service. You can choose Saturday delivery on any day of the week and the cut off date for delivery for the Saturday of that week is by 2pm on the Friday before.
We provide a fast and affordable tracked worldwide delivery service. Orders shipped to Europe typically take between 3-6 days. For the rest of the world 5-7 days.
If you would like a more specific delivery estimate for your country please contact us here.
DELIVERY ON BESPOKE/PERSONALISED ITEMS
For any bespoke product standard delivery times do not apply. Please see the delivery section for the relevant product to understand the delivery period that will apply.
Once an item has been manufactured and received by us we will inform you immediately. If at that point you decide that you require a special delivery service such as “Next Day” then that can be arranged at the appropriate additional cost, otherwise the delivery service selected at time or order will then apply.
The Yard insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have a specified recipient or different delivery address, then you accept that evidence of a signature is evidence of delivery and fulfilment by The Yard and transfer responsibility in the same way.
TAXES & DUTIES
- UK VAT is applied to all VAT-applicable orders dispatched within the United Kingdom, the E.U. and Eire.
- We do not charge VAT on Childrens' products
- We are not responsible for any import duties & taxes that might be applied outside of the UK.
- If a product is returned to us due to the non-payment of any duties & taxes, any associated costs incurred by The Yard will be deducted from your refund.