Unfortunately at this time we do not offer free returns for online orders.
*CHRISTMAS RETURNS POLICY - PLEASE NOTE ALL PURCHASES MADE BETWEEN THE 1ST AND 24TH DECEMBER ARE SUBJECT TO AN EXTENDED RETURNS POLICY OF 36 DAYS
If you are not completely satisfied with your purchase, simply return the goods to our warehouse within 14 days of receipt and we will issue you a full refund upon receipt (original delivery charges will be deducted), subject to the terms and conditions detailed below. Only where it can be proved that an item is faulty will original delivery charges be refunded.
Items must be unused, in the original packaging and condition, and all original tags must remain intact. The packaging must be in "as new" condition.
The parcel can take up to 7 working days to reach us therefore we recommend that you send items back within 7 days of receipt to ensure the goods arrive to us within 14 days or receipt, so we can process your refund.
We strongly advise all returns are sent via a tracked and signed delivery as we can not be help responsible for items lost in the post.
Underwear - Please note, in the interest of hygiene we do not offer refunds on underwear.
Safety helmets - because of the nature of the product unfortunately we can not offer refunds, unless the item is unworn (it may be tried on for fit but not "used" or handled in a way that may compromise the integrity of the item e.g. to ride or to handle horses). If there is a sizing issue this can be very easily rectified therefore please contact us and we will happily advise/discuss exchanging the interior liner or supplying foam strips to adjust the fit for you. If you wanting to return your helmet for other reasons then you must inform us within 3 days of having received the item. Returns are not accepted for custom made helmets unless they are faulty.
BESPOKE/MADE TO MEASURE PRODUCTS
All made to measure/bespoke products are subject to our terms and conditions of sale, once payment or deposit is taken we deem this to be confirmation of order and will proceed with ordering of leathers/materials. Cancellation is not possible once production of your order has started (usually within one week of order placement); as this is classed as bespoke and is therefore exempt from the Distance Selling Regulations. We will therefore retain deposit or full payment received for the order.
In the event of our made to measure boots or jackets not fitting correctly (only applicable where we personally took the measurements) please notify us within 7 days of having received the goods detailing the concern of the fitting and we will endevour to rectify the issue at our cost. Failing to notify us within the 7 days we will still be able to adjust the item at your cost but not refund the price of the boots.
Your rights to return goods are protected under the EU Distance Selling Directive.
Bespoke and made to measure boots are non-returnable and cannot be refunded.
By Post to:
Take your parcel to any Post Office ensuring you obtain a receipt for proof of postage. We recommend you use a delivery method that insures you for the value of the item(s)
If you have any questions please contact customer services:
Phone: 01274 214275
*Conditions of exchange/return:
Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying on item(s) of clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. Any tags must be intact. We will be unable to accept the return of any item(s) where these instructions have not been followed.
Exchanges can only be made for a different size or colour of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit.